FAQ'S
General Questions
1. Are your products 100% natural?
Yes! All our products are made with 100% natural ingredients, free from harmful chemicals, sulfates, and parabens.
2. Do I need to mix or prepare anything before using your products?
Nope! Our products are completely ready to apply—zero preparation required. Just open, apply, and enjoy!
3. Are your products suitable for all skin and hair types?
Absolutely! Our formulations are designed to work for all skin and hair types, including sensitive skin.
4. Do you test on animals?
Never! We are 100% cruelty-free and do not test on animals.
5. Are your products organic?
While all our ingredients are natural, some may not be certified organic. However, we ensure they are of the highest quality and free from harmful additives.
Skincare Questions
6. Can I use your products if I have sensitive skin?
Yes! Our products are gentle and free from harsh chemicals, making them great for sensitive skin.
7. Do your products help with acne, dryness, or other skin concerns?
Yes.
8. How long does it take to see results?
Results vary, but most customers notice improvements within a few consistent uses.
Hair Care Questions
9. Do your hair products help with hair growth?
Yes! Our natural ingredients are selected to nourish the scalp and promote healthy hair growth.
10. Can I use your products on color-treated hair?
No.
11. Will my hair become dry after using the hair pack?
It may possible. We recommend applying the hair pack after oiling your hair for the best results and to maintain moisture.
Ordering & Shipping
12. How can I place an order?
Simply browse our products, add them to your cart, and checkout securely on our website.
13. Do you offer international shipping?
No.
14. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email/message. You can use this to track your package in real-time.
15. How long does shipping take?
Shipping times vary based on your location.
16. Can I change or cancel my order after placing it?
If your order hasn’t been shipped, you may be able to cancel it. Please contact us as soon as possible at support@pinkthenaturalcare.com.
17. What should I do if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please email us at support@pinkthenaturalcare.com with your order details and photos of the issue, and we’ll make it right.
18. What happens if my package is lost or stolen?
If your package is marked as delivered but you haven’t received it, please check with neighbors. If it’s lost, contact us, and we’ll assist you.